Refund policy

Thank you for shopping with Empire Lumina. We are committed to providing premium Turkish linen dining collections and ensuring your satisfaction with every purchase.

14-Day Return Policy

We accept returns within 14 calendar days from the date your order is delivered.

To be eligible for a return, the item must be unused, unwashed, free from stains or odors, in its original condition, returned in its original packaging, and include all original pieces and accessories.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Products marked as non-returnable

How to Start a Return

Email us at info@theempirelumina.com within 14 days of delivery.

Please include:

Your order number
Your full name
Reason for the return
Photos if the item is damaged or incorrect

Once your request is approved, we will send you return instructions.

Refunds

After we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.

Include clear photos of both the product and the packaging so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged, defective, or incorrect.

Natural Linen Disclaimer

Our products are crafted from 100% premium Turkish linen. Slight variations in color, texture, or weave are natural characteristics of linen and are not considered manufacturing defects.